Customer Support & WordPress Specialist
IMC is Hiring Again!
We are looking to fill an entry-level professional position dedicated to supporting our existing customer base and new customers from our Arts Spark project.
The successful candidate will be a technically-oriented person with stellar communication skills. Tasks begin with answering the phone and providing 5-Star customer support by:
- Updating websites with new content using a variety of CMS platforms
- Assisting customers as they setup email on new devices
- Answering questions customers have as they update sites using WordPress
- Troubleshooting email and website issues, handing off to a programmer if necessary
- Performing security updates on CMS software and plugins/modules
The successful candidate will have the following minimum skills:
- Excellent communication skills, both written and oral
- Ability to multi-task and prioritize as well as think on your feet
- Ability to work as part of a team
- Ability to ask questions
- Advanced knowledge of HTML, & CSS
- Basic knowledge of WordPress systems
- Working knowledge of Adobe Photoshop
- Working knowledge of PC, Macintosh, mobile, and Gmail email systems
- Ability to work in our office in Saratoga Springs – remote work is not an option
- Attention to detail
IMC is a fast-paced environment tracking multiple projects in development concurrently, with a primary goal of delivering a quality product on time. The right candidate will receive a competitive salary, personal time, paid holidays, and contributions toward health insurance.
To be considered for this position, please send:
- a letter of introduction
- your resume
- names and contact information for your references
Please note, this is not a coding or design position. This is an HTML/CSS and customer support position.
what people are saying
Your team continually impresses me with their professionalism, knowledge, accuracy and promptness. I am wow-ed by the service we get from IMC. This morning you made a global change to our site in 15 minutes. The IMC team is always there when I need them and amazingly the work often gets done the same day. I am so glad we chose Interactive Media Consulting!
Thank you, IMC, for a wonderful art website that is a) easy to update, b) looks great, c) gets lots of positive comments, and d) has encouraged sales by allowing my work to shine.
Your team is especially incredible (and patient!) to work with. It’s been a pleasant and rewarding experience working on this with them and, in the end, I have exactly what I want. Thanks!
I will be eternally grateful to you for what you have done to create this beautiful, fun, interactive web site. You are AMAZING!!!
I wanted to send a quick note just to say thank you to you for everything IMC did to help us get our new website up and running. IMC really understood our brand aesthetic, while helping us modernize our look. Nathan, was quick to address any issues, was able to talk me through the entire process – he was so patient and helpful!
IMC offers impressive internet/web services and custom programming, delivering excellent value. Technical experts, creative minds, and super service…make IMC your first call!
Partnering with Interactive Media Consulting has been one of the best decisions our company has made. We have never had a web design partner that has brought so much long-term value. We have a professional website that has been maintained and expanded upon regularly. EXEControl Global Solutions refers all their clients to IMC for their web and branding needs.
We have been with IMC for over two years. They redesigned our site and have hosted it over that time frame. We can’t say enough good things about their services, prompt action and fair pricing. Very professional and still friendly, can’t be beat for our money.