Customer Support & WordPress Specialist
IMC is Hiring Again!
We are looking to fill an entry-level professional position dedicated to supporting our existing customer base and new customers from our Arts Spark project.
The successful candidate will be a technically-oriented person with stellar communication skills. Tasks begin with answering the phone and providing 5-Star customer support by:
- Updating websites with new content using a variety of CMS platforms
- Assisting customers as they setup email on new devices
- Answering questions customers have as they update sites using WordPress
- Troubleshooting email and website issues, handing off to a programmer if necessary
- Performing security updates on CMS software and plugins/modules
The successful candidate will have the following minimum skills:
- Excellent communication skills, both written and oral
- Ability to multi-task and prioritize as well as think on your feet
- Ability to work as part of a team
- Ability to ask questions
- Advanced knowledge of HTML, & CSS
- Basic knowledge of WordPress systems
- Working knowledge of Adobe Photoshop
- Working knowledge of PC, Macintosh, mobile, and Gmail email systems
- Ability to work in our office in Saratoga Springs – remote work is not an option
- Attention to detail
IMC is a fast-paced environment tracking multiple projects in development concurrently, with a primary goal of delivering a quality product on time. The right candidate will receive a competitive salary, personal time, paid holidays, and contributions toward health insurance.
To be considered for this position, please send:
- a letter of introduction
- your resume
- names and contact information for your references
Please note, this is not a coding or design position. This is an HTML/CSS and customer support position.
what people are saying
Your team continually impresses me with their professionalism, knowledge, accuracy and promptness. I am wow-ed by the service we get from IMC. This morning you made a global change to our site in 15 minutes. The IMC team is always there when I need them and amazingly the work often gets done the same day. I am so glad we chose Interactive Media Consulting!
Thank you, IMC, for a wonderful art website that is a) easy to update, b) looks great, c) gets lots of positive comments, and d) has encouraged sales by allowing my work to shine.
Your team is especially incredible (and patient!) to work with. It’s been a pleasant and rewarding experience working on this with them and, in the end, I have exactly what I want. Thanks!
I will be eternally grateful to you for what you have done to create this beautiful, fun, interactive web site. You are AMAZING!!!
Thank you so much for all you have done for the company, it’s been a pleasure working with you and I must say I even enjoyed assisting with the development of the website. The feed back we have been receiving is all good, we are so pleased with the outcome.
Thanks again it’s been a pleasure, I’m so happy we went through your company!!