Marketing Your Creative And Business Ideas Since 1996
A Certified NYS Women's Business Enterprise

Hiring Technical Support Staff

by | Aug 22, 2017 | What's Happening

We are looking to fill an entry-level professional technical support position dedicated to supporting our existing customer base and new customers from our Arts Spark project.

The successful candidate will be a technically-oriented person with great communication skills.  Tasks begin with answering the phone and providing 5-Star customer support by:

  • Updating websites with new content using a variety of CMS platforms
  • Assisting customers as they setup email on new devices
  • Answering questions customers have as they update sites using WordPress
  • Troubleshooting email and website issues, handing off to a programmer if necessary
  • Performing security updates on CMS software and plugins/modules

The successful candidate will have the following minimum skills:

  • Excellent communication skills, both written and oral
  • Ability to multi-task and prioritize
  • Ability to work as part of a team
  • Ability to ask questions
  • Working knowledge of Adobe Photoshop, WordPress, HTML, & CSS
  • Working knowledge of PC, Macintosh, mobile, and Gmail email systems
  • Ability to work in our office in Saratoga Springs – remote work is not an option

IMC is a fast-paced environment tracking multiple projects in development concurrently, with a primary goal of delivering a quality product on time. The right candidate will receive a competitive salary, personal time, paid holidays, and contributions toward health insurance.

To be considered for this position, please send a letter of introduction, your resume, and names of references to jobs@imediaconsult.com.  Please note, this is not a coding or design position.

Interactive Media Consulting, LLC was founded in 1996. Since then, IMC has secured its position as a quality provider of web sites for small to mid-sized businesses and non-profits in the Capital Region and throughout the Northeast.  Our capabilities include:

  • Web site architecture, design and hosting
  • Programming in HTML/CSS, PHP, jQuery, JavaScript, Perl, and VBScript
  • Web site/database integration with Access, SQL Server, and MySQL
  • Electronic Marketing
  • Social Media Consulting

Applications will be accepted until the position is filled.

What People Are Saying

I just wanted to send a short note to tell you that Lukas continually impresses me with his professionalism, knowledge, accuracy and promptness. I am wow-ed by the service we get from IMC. Lukas made a global change this morning to our site in 15 minutes. He is always there when I need him and amazingly gets the work done the same day. I am so glad we chose Interactive Media Consulting!

Lisa Miller Cost Control Associates

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