marketing your creative and business ideas since 1996

Client Support

We provide Support for all our clients at Interactive Media Consulting, LLC.  Use the links below to navigate through our helpful tips and documentation. As always, you can call the office and one of our dedicated Customer Support Representatives will be able to assist you.

  • Online Bill Payments – Use our handy online form to pay invoices securely on our website
  • Email Setup – Documentation on how to setup various email clients to work with our Mail Servers
  • Email Archiving – Documentation for archiving your email using a variety of programs — this helps keep your mailbox running smoothly and provides a backup of your email on your computer
  • Webmail Access – Instructions for accessing Webmail
  • Domain Information – Information for pointing your domain to our Web Servers
  • Working Together on Your Website – We’ve assembled this document to help with website “care and feeding” questions that our clients often ask us.  Please let us know of any questions you may still have after reviewing this.

If you don’t find an answer to your question please send an email to info@imediaconsult.com or call us at (518) 587-5107. Our office is staffed Monday through Friday from 7:45am through 6pm Eastern time. Our office is closed for major holidays.

We offer special email to text access to our customers for after-hours emergencies. If it is not an emergency, we will respond on the next business day. We also have third party monitoring systems that alert us via text message and email when there are server issues. These alerts are monitored after-hours as well.

what people are saying

Your team continually impresses me with their professionalism, knowledge, accuracy and promptness. I am wow-ed by the service we get from IMC. This morning you made a global change to our site in 15 minutes. The IMC team is always there when I need them and amazingly the work often gets done the same day. I am so glad we chose Interactive Media Consulting!

Lisa Miller
Cost Control Associates

Thank you, IMC, for a wonderful art website that is a) easy to update, b) looks great, c) gets lots of positive comments, and d) has encouraged sales by allowing my work to shine.

Your team is especially incredible (and patient!) to work with.  It’s been a pleasant and rewarding experience working on this with them and, in the end, I have exactly what I want.  Thanks!

Barbara Downs
Artist

I will be eternally grateful to you for what you have done to create this beautiful, fun, interactive web site.  You are AMAZING!!!

Vicki Latham, P.A. -C
Toxin Clear

Thank you so much for all you have done for the company, it’s been a pleasure working with you and I must say I even enjoyed assisting with the development of the website.  The feed back we have been receiving is all good, we are so pleased with the outcome.

Thanks again it’s been a pleasure, I’m so happy we went through your company!!

Mary Lou O'Neil
Rock Solid Composites