Marketing Your Creative And Business Ideas Since 1996
A Certified NYS Women's Business Enterprise

We are Hiring!

Customer Interaction Specialist

Interactive Media Consulting, LLC, a full service web site development and marketing firm in Saratoga Springs, NY, is growing! We are looking to fill an entry-level professional position dedicated to supporting our existing customer base and new customers from our Arts Spark project.

We are looking for a technically-oriented person with fantastic communication skills. Tasks begin with answering the phone and providing 5-Star customer support by:

  • Updating websites with new content using a variety of CMS platforms
  • Updating social media sites on behalf of IMC and clients
  • Assisting customers as they setup email on new devices
  • Answering questions customers have as they update sites using WordPress
  • Troubleshooting email and website issues, handing off to a programmer if necessary
  • Writing documentation and training customers
  • Creating email marketing messages using Constant Contact

The successful candidate will have the following minimum skills:

  • Excellent communication skills, both written and oral
  • Ability to multi-task and prioritize
  • Ability to work as part of a team
  • Ability to ask questions
  • Working knowledge of Adobe Photoshop, WordPress, and various social media networks
  • Working knowledge of PC, Macintosh, mobile, and Gmail email systems

IMC is a fast-paced environment tracking multiple projects in development concurrently, with a primary goal of delivering a quality product on time. The right candidate will receive a competitive salary, personal time, paid holidays, and contributions toward health insurance.

To be considered for this position, please send a letter of introduction, your resume, and names of references to

Interactive Media Consulting, LLC was founded in 1996. Since then, IMC has secured its position as a quality provider of web sites for small to mid-sized businesses and non-profits in the Capital Region and throughout the Northeast. Our capabilities include:

  • Web site architecture, design and hosting
  • Programming in HTML/CSS, PHP, jQuery, JavaScript, Perl, and VBScript
  • Web site/database integration with Access, SQL Server, and MySQL
  • Electronic Marketing
  • Social Media Consulting

Interviews will begin the week of September 24. Applications will be accepted until the position is filled.

What People Are Saying

Thank you so much for all you have done for the company, it’s been a pleasure working with you and I must say I even enjoyed assisting with the development of the website.  The feed back we have been receiving is all good, we are so pleased with the outcome.

Thanks again it’s been a pleasure, I’m so happy we went through your company!!

Mary Lou O'Neil Rock Solid Composites

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