Our office is open Monday – Friday from 8 am until 5 pm.
A member of the IMC team will answer our business line during regular business hours and direct you to the appropriate staff member.
If you are trying to contact us after hours, we invite you to complete and send the form below. An IMC customer service representative will answer your inquiry when the office reopens. Thank you.
After hours, in the event of an emergency, a technical support representative will be available to assist you. (see below)
Business Hours: 8am to 5pm ET, Monday through Friday
For project inquiries, please contact Beth Moeller.
For email or website maintenance support, please contact Nathan Dickerson or Curtis Metcalfe.
For graphic design and printing inquiries, please contact Jenna Saccocio.
For IMC EXPRESS & ARTS SPARK inquiries, please contact Nancy Holzman.
IN THE EVENT OF AN “EMERGENCY”
You can contact us after hours via text message. Please reserve this ONLY for true emergencies, as the message is forwarded to the personal cell phone of staff members who may or may not have instant computer access.
This should be used to report immediate information about unusual problems that we can address via cell phone (i.e. contacting technical support if your website is down). Please note that we have 3rd party tools that monitor our servers and alert us via text message if there is a problem.
If your website is down and the cause is server related, we probably already know about it and someone is working on it. Emergency updates can be completed as soon as a representative is available. Please note we do not have 24/7 staff.
To reach us in an emergency is: firstname.lastname@example.org.