For Our Clients
We provide Support for all our clients at Interactive Media Consulting, LLC. This includes the helpful tips and documentation found in this section. As always, you can call the office (518.587.5107) and one of our dedicated Customer Support Representatives will be able to assist you.
- Online Bill Payments – Use our handy online form to pay invoices securely on our website
- Email Support – Instructions for accessing and using Webmail
- Email Setup – Documentation on how to setup various email clients to work with our Mail Servers
- Email Archiving – Documentation for archiving your email using a variety of programs — this helps keep your mailbox running smoothly and provides a backup of your email on your computer
- Working Together on Your Website – We’ve assembled this document to help with website “care and feeding” questions that our clients often ask us. Please let us know of any questions you may still have after reviewing this.
If you don’t find an answer to your question please send an email to firstname.lastname@example.org or call us at (518) 587-5107. Our office is staffed Monday through Friday from 8am through 5pm Eastern time. Our office is closed for major holidays.
We offer special email to text access to our customers for after-hours emergencies. If it is not an emergency, we will respond on the next business day. We also have third party monitoring systems that alert us via text message and email when there are server issues. These alerts are monitored after-hours as well.