Email Support

IMC’s hosting accounts include access to email services. Just contact our office to have an email address setup for you. Individual accounts can be managed through a website available to you once they have been setup.

Login

Open your preferred web browser and access the webmail login page.  The webmail login URL will be http://yourdomain.com/webmail, where yourdomain.com is your website domain.  For Example, Interactive Media Consulting, LLC would use https://imediaconsult.com/webmail.

Portal

The Portal contains various options for accessing your webmail and managing your email account.

You can access your webmail by using one of the two webmail platforms, Horde, or Roundcube.  We suggest using Roundcube as it is the most user friendly of the three. Clicking the Roundcube link will bring you to your mailbox.

The remaining links in the Portal allow you to make changes to your email account.

Change Passwords

Allows you to change your password. To curtail hacking into email accounts, we require a minimum strength for all passwords. We recommend 12 characters with a combination of upper and lower case letters, numbers, and special characters.  

Note that if you change your password you will need to update it in any email client you have previously configured to send and receive mail.

Forwarding Options

Allows you to forward all emails sent to your account to another address.  A copy of each forwarded message will remain on the server as backup.

Auto Responders

If you are unable to respond to emails for an extended amount of time you can use an Auto Responder to automatically reply to any emails you receive within a pre-defined period of time.

 

Change Passwords

Allows you to change your password. To curtail hacking into email accounts, we require a minimum strength for all passwords. We recommend 12 characters with a combination of upper and lower case letters, numbers, and special characters.  

Note that if you change your password you will need to update it in any email client you have previously configured to send and receive mail.

Forwarding Options

Allows you to forward all emails sent to your account to another address.  A copy of each forwarded message will remain on the server as backup.

Auto Responders

If you are unable to respond to emails for an extended amount of time you can use an Auto Responder to automatically reply to any emails you receive within a pre-defined period of time.

 

Email Filtering

Allows you to create rules and actions so you can better filter your email messages.  Interactive Media Consulting, LLC, implements various filters at the account level (applies to all email accounts) to reduce the amount of spam you receive.  You can configure additional filters at the user level (your email account only) to further reduce the amount of spam, redirect an email to another address, or move messages to a specific folder.

Configure Mail Client

Provides auto configuration scripts and manual settings for setting up your email account in various email clients such as Microsoft Outlook, Mac Mail, and Mozilla Thunderbird.  For configuring cell phones you will want to refer to the manual settings and plugin the necessary information when prompted.